Shipping

Coronavirus Update

We are still open and working from our home-based workshop.
Please contact us if you want to know more about expected delivery dates and possible delays. Also please contact us if you need your order quickly. For most rings, realistic turnaround times are 2-4 weeks.
The biggest UK precious metals supplier (and several medium ones) have closed and it can be difficult to get all supplies. London Assay Office is also closed, which means that items requiring hallmarking can get delayed.
Thank you very much for your support and understanding. These are unprecedented times but once this nightmare is over, everyone will want to have late summer or early autumn wedding. Please consider ordering now to avoid possibly busy times later this year. We will do everything in our powers to get the order to you as soon as possible.

Turnaround time

Most of the rings offered are made to order. Usual turnaround time is 2 – 4 weeks. I always try to make rings as soon as possible.

Rush orders may be possible, but it depends on availability of material needed, time of the year and amount of orders in queue. Please contact me if you are interested or if you have any concerns about your deadline.

Ready to ship items (other jewellery and fixed size rings) are dispatched within 48 hours.

UK shipping

All UK orders are shipped by Royal Mail 1st Class Signed for or Special Delivery.
Estimated shipping time for 1st Class is 1 – 2 days, for Special Delivery it is one day with delivery guaranteed by 1pm.
Both methods require signature on delivery.

UK shipping and handling price: FREE

International Shipping

Standard service for international shipping is Royal Mail Tracked and Signed. This method includes tracking and require signature on delivery.

Shipping times:
Europe: 3 – 6 days
Rest of the world: 1 – 2 weeks, rarely up to 4 weeks

Standard shipping times depend on time of the year, weather and custom delays, which means they can’t be guaranteed.
For guaranteed shipping time and faster delivery choose express shipping.

UPS Express Saver, Parcelforce Worldwide or other courier services are used for express shipping. Delivery time is 2 days for Europe and 2-4 days for rest of the world.

International standard shipping: FREE
International express shipping: £20

Lost or damaged shipments

Please contact me if your order doesn’t arrive in estimated shipping time. I consider packages lost after 2 weeks (UK) or 6 weeks (international). I am fully responsible for lost packages, your order will be cancelled and refunded or replacement will be sent.

Please contact me immediately after receiving damaged package with photos of the damage and packaging. I will resolve the issue as soon as possible with refund or replacement.

Customs duties and import fees

International (non-EU) buyers, please note that I am not responsible for any customs duties, import fees, import taxes or customs brokerage fees charged on delivery.