Most of the rings offered are made to order. The usual turnaround time is 2 – 3 weeks. I always try to make rings as soon as possible.
Rush orders may be possible, but it depends on the availability of material needed, time of the year and amount of orders in queue. Please contact me if you are interested or if you have any concerns about your deadline.
Ready to ship items (other jewellery and fixed size rings) are dispatched within 48 hours.
All UK orders are shipped by Royal Mail 1st Class Signed for or Special Delivery.
Estimated shipping time for 1st Class is 1 – 2 days, for Special Delivery it is one day with delivery guaranteed by 1 pm.
Both methods require a signature on delivery.
UK shipping and handling price: FREE
Standard service for international shipping is Royal Mail Tracked and Signed. This method includes tracking and requires a signature on delivery.
Europe: 3 – 6 days
Rest of the world: 1 – 2 weeks, rarely up to 4 weeks
Standard shipping times depend on the time of the year, weather and customs delays, which means they can’t be guaranteed.
For guaranteed shipping time and faster delivery choose express shipping.
UPS Express Saver, Parcelforce Worldwide or other courier services are used for express shipping. Delivery time is 2 days for Europe and 2-4 days for the rest of the world.
International standard shipping: FREE
International express shipping: £20
Lost or damaged shipments
Please contact me if your order doesn’t arrive within the estimated shipping time. I consider packages lost after 2 weeks (UK) or 6 weeks (international). I am fully responsible for lost packages, your order will be cancelled and refunded or replacement will be sent.
Please contact me immediately after receiving the damaged package with photos of the damage and packaging. I will resolve the issue as soon as possible with a refund or replacement.
Customs duties and import fees
International (non-UK) buyers, please note that I am not responsible for any customs duties, import fees, import taxes or customs brokerage fees charged on delivery.