What if I don’t know my ring size?
I recommend getting your finger measured in a local jewellery store or buying a ring sizer. I can send a free ring sizer to UK buyers, please contact me if you need one.
If you are not sure what size to choose (the ring is bought as a gift or you have never had a ring in similar width), don’t hesitate to contact me, I will try to help.
What if I choose the wrong size?
All my made to order rings can be exchanged for a different size or resized. Your only cost would be return shipping.
One of a kind rings or custom orders may not be resizable (usually if they have stones in them). Contact me if you would like to know more.
Can you engrave names, dates, or messages?
Unfortunately, I can’t do engraving. I recommend having it done locally after receiving the ring.
Do you accept returns on made to order rings?
Yes. I have the same return policies for ready to ship and made to order items. No reason for return needs to be given and you will receive a full refund including original shipping.
Rings with some requested changes (different width, stone, or metal) are considered to be custom orders. Custom orders are not eligible for returns, but I usually offer a partial refund, store credit, or other solutions.
I have the wedding in one month, can you get it here in time?
Turnaround time is 2 – 3 weeks. It may be a little bit longer for custom orders.
For UK orders – the shipping takes 1 – 2 days, so you can have almost all of my rings in one month or less.
EU orders should arrive in 3 – 6 days, but I recommend allowing at least 2 weeks for shipping to be sure.
International orders – unfortunately, international shipping is unpredictable and shipping times can’t be guaranteed. Approx. 90% of packages will arrive in 1 – 3 weeks, some will arrive in 4 weeks and very rarely it may take longer.
For weddings in two months or more it is usually safe to order with standard shipping. For weddings in 6 – 8 weeks, I recommend considering express shipping, if you need to be 100% sure. For weddings sooner than 6 weeks I strongly recommend express shipping.
I use 2-4 days courier services for express. If you need to have your item in one month or even sooner, please contact me before placing the order, usually it is possible to do.
How is your jewellery shipped? Is it tracked and safe?
Most of my jewellery is shipped with tracking and signature on delivery. Only limited tracking is available for Australia and some other countries.
Orders over £300 are sent by safe and fully tracked courier services.
Orders under £50 are sent without tracking.
I am 100% responsible for lost or damaged packages.
Do you use good quality metal and conflict-free diamonds?
Sterling silver and gold used for my jewellery is sourced from reputable dealers only and is 100% guaranteed purity as stated. Most of it is from recycled material (not 100%, but if you wish, I can also use eco silver or eco gold, which is 100% recycled).
All my diamonds are conflict-free.